If you are able to capture, contact the security software manufacturer for instructions on how to add Snagit to the exclusions list (sometimes referred to as the white list).
To verify your security software is not causing an issue, disable the security software and then take a scrolling capture again with Snagit. so there are just no buttons or menus in the window. Hi, I recently reinstalled HS 6 and now when I start a region capture my window resolution changes (zooms in) on any application. Yes, the window pops up with the snap - whether its a region, button, etc. This software can sometimes falsely detect Snagit (or other trusted applications) as a potential threat and block the software from working properly. I have a screen capture of the hypersnap program i took with another tool 'Snipping Tool' - how can i post it here or can i email it to someone None of the options you have worked. Security and identity protection software is frequently changing. These alternate browsing modes usually disable all third party extensions and add-ons which can potentially interfere with Snagit's scrolling ability.įor best results, set the zoom level in the application to capture to the default 100%. I cant indicate what causes the freeze, but I found out how to work around it: When I disable and re-enable the card it works just fine for x amount of time. go to the Game Bar panel, make sure the option Record game clips, screenshots, and broadcast using Gaming bar is on. Most web browsers have the ability to browse in an "incognito" or "private" window. Kindly follow the steps below that could possibly fix the issue.
Use your Web Browser's Incognito/Private Mode Results may vary across web browsers based on website content. If you receive an error or no response when capturing a website, open the URL in a different web browser, such as Google Chrome, Mozilla Firefox, Internet Explorer, or Microsoft Edge. Panoramic scrolling capture may have trouble accurately capturing parralax websites.
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